A minimum non-refundable deposit of 50% of the total service fee is required to reserve and confirm all standard appointments. Bookings requiring exclusive travel or extended scheduling commitments require a minimum non-refundable deposit of 75%.

Clients with a history of cancellations, repeated rescheduling, missed appointments, incomplete reservations, or payment issues may be required to submit 100% of the total service fee in advance before a future reservation is confirmed.

A reservation is not considered confirmed until all applicable booking requirements, documentation, deposits, and payment requirements have been completed and approved by CJC in writing.

Deposits and payments are non-refundable except when CJC cancels a confirmed appointment before services begin. In such cases, payments received will either be refunded in full or, at the client's request, applied toward a mutually agreed rescheduled appointment.

Rescheduling requests are reviewed on a case-by-case basis and are not guaranteed. Approval is determined by CJC based on scheduling availability, existing commitments, the amount of notice provided, and any costs associated with changing the reservation.

If a reschedule is approved, the remaining balance becomes immediately due in full when the new appointment is confirmed. An administrative rescheduling fee of up to $1,000 may apply depending on the circumstances surrounding the change.

Any eligible booking credit must be used within six (6) months of the original appointment date. Credits are non-transferable, have no cash value, and expire if not used within the applicable period.

Rescheduled appointments must maintain or increase the value of the original reservation. Previously reserved services, scheduling commitments, travel arrangements, upgrades, or other purchased options may not be removed or reduced for the purpose of decreasing the original booking value.

All rescheduled appointments are subject to CJC's current availability, policies, service requirements, and rates in effect when the new reservation is confirmed.

Cancellations made four (4) or more calendar days before the scheduled appointment will result in forfeiture of all deposits, administrative fees, travel-related payments, and other non-refundable amounts previously paid.

Cancellations made with less than four (4) days' notice require payment of 100% of the total service fee. Any outstanding balance becomes immediately due upon cancellation.

Cancellation requests must be submitted through an approved CJC communication method and are not considered received until acknowledged by CJC in writing.

Clients with repeated cancellations, missed appointments, or a pattern of last-minute scheduling changes may be declined for future services or required to submit full payment in advance.

Any non-recoverable expenses incurred by CJC in connection with the reservation—including travel, accommodations, transportation, venue reservations, administrative costs, or other third-party expenses—remain non-refundable unless otherwise agreed in writing.

If CJC cancels a confirmed appointment before services begin, all payments received for that reservation will be refunded in full unless the client elects to apply those funds toward a mutually agreed rescheduled appointment.